MIS Support as-a Service
Providing highly experienced, broadly skilled and flexible MIS capability across Systems development, Report Writing and Data Management & Compliance without the expense of hiring a dedicated team or team member.
Do you need:
Flexible resource
Need to fulfil a skills gap
Process development
Strategy on deploying new products or processes
Systems integration
Migrating or integrating MI / BI systems
Development support
Documentation and maintenance of bespoke systems
Choose from our three tiers of support
On-demand Remote Assistance
Get support from your desktop or laptop via our remote assistance for on-demand support.
Our staff will respond to your call or email via our helpdesk to set up a support session with you.
Ideal for 3rd line support if struggling with a smaller team.
Unattended Remote Support
Expand the resources within your MIS team, enabling additional prioritised response via our virtual MIS team using our dedicated unattended remote support.
If required we also provide the technology onsite to support this unattended access in line with your Cyber Security requirements.
Hybrid of Unattended & Onsite
Scale your MIS team even further to also include our resources onsite alongside our unattended remote support.
Ideal if you are running small projects through out the year and benefit from a mix of virtual remote support alongside dedicated presence to provide key face-to-face activities.
Helping FE colleges achieve exceptional MIS
Many FE colleges face considerable pressure to sustain a high degree of excellence with their Management Information Systems (MIS) services.
At White Orca, we solve this problem with our personalised MIS-as-a-Service solution, giving you a collaborative development, support and training capability for colleges who demand exceptional MIS services, but can’t compete with the private sector for experienced staff.
The result is a highly experienced and flexible MIS capability, without the expense of hiring a dedicated team or team member.
Years Established
Potential annual saving on FTE salary
Deliver an exceptional and modern MIS service
To achieve this, you need the very latest MIS skills and capacity to deliver exceptional service for SLA and regulatory compliance.
The problem? Cost.
The cost to hire advanced MIS skills and ensure complete coverage throughout the year is prohibitive, leaving leaders frustrated at the traditional options available.
To find out more, book a discovery call below:
At White Orca, we believe every FE provider needs to depend on world-class MIS in order to deliver exceptional data-driven services.
We understand the budgetary constraints you face, which is why we developed MIS-as-a-Service, a complete MIS outsourced support, development and training solution exclusively for FE institutions who want exceptional skills and support, but can’t compete with the private sector.
The result is a highly experienced and flexible MIS capability, without the expense of hiring a dedicated team or team member.
Here’s how it we establish the relationship with you and your college:
Step 1: Internal Assessment – Impact Review
- We review existing support logs
- Run a System and documentation audit
- Review or create a Data Landscape Dictionary
- Review your Data Quality Levels
Step 2: Formal Handover / Deep-Dive Discovery
From the results of the impact assessment we proceed with a formal handover and / or a deep-dive.
This helps formally agree the Service Level Agreement required by you and allows initial engagement with key stakeholders (MIS, Quality, Teaching & Learning)
Step 3: Training in Support Portal
- Stakeholder invitations are sent
- Getting digital teams set up (Microsoft Teams, Slack, Google)
- Setting up a ticketing system on-boarding for smooth request handling